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Privacy Policy

Privacy Policy

At MonyValy, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy describes how we collect, use, store, and protect your personal data in accordance with applicable privacy laws.

Table of contents

1. Types of Data We Collect

We collect various types of personal information to offer and enhance our services, including:

• Identity Details: Full name, email address, phone number, and any other identifying details.
• Payment and Billing Data: Includes details about account transactions, payment methods, billing information, and related financial records.
• Technical Data: IP address, browser type, device details, and usage patterns.
• Usage Activity: Data on how you interact with our website and services, including clicks, views, and order history.
• Communication Records: Emails, phone calls, and chat logs when you contact customer support.
• Marketing Choices: Your preferences for receiving promotional content or updates.
• Support Case Information: When you contact support, we record details about your inquiries, any follow-up actions, and the content of your communications (including chats and call recordings).
• Cookies and Tracking Data: As described in our Cookies Policy, we use cookies to monitor your website interactions and improve your experience.

2. Methods of Data Collection

We collect data from various sources:

• Direct Input: When you create an account, make a purchase, or contact customer support, you provide us with personal details.
• Automated Tools: We use cookies and similar technologies to collect data about your browsing habits.
• Third-Party Sources: We may obtain additional information from social media, public databases, or partners to enhance your experience.

3. Usage of Personal Data

We use your data primarily for the following purposes:

• Account Management: To provide you with access to our services and manage your profile.
• Transactions: To process payments, complete purchases, and handle billing issues.
• Customer Service: To respond to inquiries and provide support.
• Marketing and Promotions: To send you offers, newsletters, or updates (with your consent).
• Improvement of Services: To enhance our website, apps, and overall services based on your usage patterns.

4. Data Security and Retention

MonyValy protects your personal data through suitable security measures against loss, unauthorized access, misuse, alteration, or disclosure. All payment transactions are encrypted, and the service meets PCI security standards for confidentiality where applicable. You accept that your personal data may be processed and stored outside the European Economic Area.

We have implemented security measures to protect your data, including:
• Encryption: Data is encrypted during transmission to ensure confidentiality.
• Access Controls: Only authorized staff have access to your personal information.

We retain your data for as long as necessary for the purposes outlined in this Privacy Policy. Once your data is no longer required, we take appropriate steps to securely dispose of it.

You are entitled to certain protections regarding your personal data under applicable EU law. MonyValy acts as the Data Controller for most processing activities and handles personal information, including electronic communications, in accordance with the GDPR (EU 2016/679) and the ePrivacy Directive (2002/58/EC).

5. Sharing Your Data

We may share your data with third parties in the following situations:

• Service Providers: We work with trusted providers to handle tasks such as payment processing and customer support.
• Legal Requirements: If required by law or to protect our legal interests, we may disclose your data to comply with obligations.
• With Your Consent: We may share your information with your consent, such as with business partners for promotional offers.

6. Your Rights

Under data protection laws, you have the following rights:

• Right to Access: Request a copy of the data we hold about you.
• Right to Rectify: Correct any inaccuracies in your data.
• Right to Erasure: Request deletion of your data if it is no longer necessary.
• Right to Object: Object to data processing for certain purposes.

For more details or to exercise these rights, please contact us at [email protected].

7. Updates to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices. Any updates will be posted on our website, and the revised policy will indicate the latest update date.

8. Feedback and Suggestions

We welcome your feedback and suggestions. By providing them, you agree that MonyValy may use your input to improve our offerings, enhance security, prevent fraud, and comply with applicable legal standards.

9. Contact Us

If you have any questions regarding this Privacy Policy or need assistance, please contact us at:

• Email: [email protected]
• Phone: +35722278396 Monday-Friday 08:00-23:00 GMT+2.
• Mail: VALYSIS TRADING LTD, Patmou 13, Engomi, 2416, Nicosia, Cyprus

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